Hotels.com: Travel Booking

Hotels.com LP

4.8

863K reviews

10M+

Downloads

Editors' Choice

Everyone

About this app

Discover and book your next destination on Hotels.com

GET REWARDED THROUGH OUR APP

Members save up to 20% on over 100,000 hotels worldwide*.

Silver, Gold and Platinum members can enjoy extra perks at select VIP Access properties.

FIND THE ONE THAT’S JUST RIGHT FOR YOU

- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last minute weekend getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels**.
- Use Trip Planner to organize your travel plans in one place. Save your favorite hotels, vacation rentals, resorts and more, and share these with friends and family.
- See the hotel or vacation rental location on a map and read verified guest reviews.

FAST, EASY, & SECURE BOOKING ON OUR APP

- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last minute hotel booking.

OUR APP IS YOUR PERFECT TRAVEL COMPANION

- Save your confirmation and access your hotel or vacation rental booking details anytime – even offline.
- Easily manage your hotel or vacation rental booking on the go.
- Contact us or the hotel or vacation rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.

*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.

**Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.

This app uses tracking technology. As disclosed in our Privacy Statement, we and our partners may collect personal information and other data. By using our app, you accept our Privacy Statement and Terms of Service.

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our hotel app, you agree to our privacy and cookies policies.

Updated on

Aug 17, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Messages, App activity, and Device or other IDs

This app may collect these data types

Location, Personal info and 9 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.8

838K reviews

Justin

August 15, 2025

We've been relying on this great app to consistently beat, or at least match, the rates of any other hotel-discount site. Browsing to booking is intuitive, informative, and super simple. I also appreciate the option to include a note with the booking, so that special requests, info, etc. can be sent to the hotel ahead-of-time. Honestly, the "walk-in rate" at the hotel (or the hotel's app, if any) may be better, esp. the day of your stay, but this app is always our first stop.

14 people found this review helpful

Hotels.com LP

August 15, 2025

We appreciate your kind words and are happy to hear that the app's features are enhancing your booking experience. Your feedback means a lot to us, and we look forward to continuing to support you in the future.

victor johnson

August 10, 2025

The guest rating filter should be check boxes and not radio buttons. If I want to do a search for hotels that have a guest rating of 8 and 9, I want to be able to check both boxes so I can do the search simultaneously. Also no split screen. This is horrible considering the app times out when on the phone with customer service and you have to go back and forth to enter information or give information to customer service.

11 people found this review helpful

Hotels.com LP

August 10, 2025

We’re sorry you’ve had such a frustrating experience. Unfortunately, we need additional details to be able to investigate this further – please reach out to our direct support channels at service.hotels.com with your feedback, so we can investigate and work to improve or address this issue. Thank you for letting us know.

Lise Hartwick

August 10, 2025

In dropping my rating by another star. This app and company just keep getting worse and worse. I need to contact our upcoming hotel, but the feature to contact the hotel through the app hasn't been working for the last week. There also seems to be no way to get help from a human anymore, there is just an AI bot that can't do anything beyond cancel a booking. I'm in an awful hotel, so bad that I've had to leave in the middle of night, and I can't get any assistance with a refund.

3 people found this review helpful

Hotels.com LP

August 10, 2025

Hi, we’re so sorry you’ve had this frustrating experience. We would like to understand more and see if there’s anything we can do, but unfortunately, we can’t direct message on this platform. Can you reach out to our direct support channels at service.hotels.com, so we can investigate for you?