Amazon Photos

Spotlight

• Having issues uploading or downloading photos or videos?
• Try these common troubleshooting steps that resolve most issues.
• 
• Having issues uploading or downloading photos or videos?

Popular Articles

• File Requirements for Amazon Photos
• Learn More about Image Tagging in Amazon Photos
• Transfer Photos and Videos to Amazon Photos
• Personalize your Echo Show and Fire TV Devices with Amazon Photos
• Download Photos and Videos Using a Web Browser

Need to cancel your Amazon Photos subscription?

Go to Your Storage

• For more help, try our Amazon Photos forum

Features

• What Are the Different Amazon Photos Features?
• Using Folder View in Amazon Photos on Web
• Create an Album in the Amazon Photos App
• Create a Shared Album in the Amazon Photos App

Cancel

• Cancel Amazon Photos Plan Using a Web Browser

Charges

• Why Have I Been Charged for Amazon Photos?

Storage and Subscription

• Get More Storage for Videos and Photos Using a Web Browser
• View Your Used and Available Storage
• How much Storage do I Have Available?

Image Recognition

• Learn More about Image Tagging in Amazon Photos
• Modify Incorrect Photos Tags

Download

• Download Photos and Videos Using the Android App
• Download Photos and Videos Using the iOS App
• Download Photos and Videos Using a Web Browser

Upload

• Upload Photos and Videos Using the Android App
• Upload Photos and Videos Using the iOS App
• Upload Photos and Videos Using a Web Browser

Back up/Auto Save

• Activate Auto-Save on Amazon Photos Android App
• Activate Auto-Save on Amazon Photos iOS App
• Activate the Backup Option on Amazon Photos Desktop App

App Errors

• Issues Uploading or Downloading Photos or Videos to Amazon Photos
• Resolve Amazon Photos App Errors
• Sign out from an Amazon Photos Mobile App

Delete

• Delete Photos and Videos Using the Android App
• Delete Photos and Videos Using the iOS App
• Delete Photos and Videos Using a Web Browser
• Delete Photos and Videos Permanently Using a Web Browser

Sharing

• Add Photos to a Shared Group in Amazon Photos for Mobile
• Add Photos to a Shared Group in Amazon Photos for Web
• Manage Access to Shared Groups in Amazon Photos
• Collect Event Photos with Amazon Photos
• Add Event Photos as a Guest in Amazon Photos
• Ending an Event in Amazon Photos
• Unshare Your Photos and Videos Using the Mobile App
• Reporting Inappropriate Content in Amazon Photos

Customize Your Device

• Personalize your Echo Show and Fire TV Devices with Amazon Photos
• Display Photos on your Echo Show and Fire TV
• Edit which Photos are Displayed on your Echo Show and Fire TV

Family Vault

• Add Photos in Family Vault Using the Android App
• Add Photos in Family Vault Using the iOS App
• Add Photos in Family Vault Using a Web Browser

Missing/Deleted Photos

• Recover Deleted Photos and Videos Using a Web Browser
• Find Missing Photos and Videos

File Requirements

• File Requirements for Amazon Photos

Terms & Conditions

• Amazon Photos Terms of Use
• Amazon Photos Third Party Licenses
• File Retention Policy

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