MTA Heroes: Digital Communications Unit keeps commuters informed 24/7
This week's MTA Heroes are Emil Pokhylyuk, Jonathan Joa, Tyler Schow, and Nana Boateng. They are part of the Digital Communications Unit for New York City Transit.
The DCU team works 24-7, issuing time sensitive service alerts about subways and buses. The alerts help customers to make informed decisions about their travel in real time. Not only that, they also simultaneously answer customer questions via chat on the MTA app.
If you traveled by mass transit during last week's rainstorm, you could thank the DCU team for issuing 89 subway and 30 bus alerts in a short period of time. Those service alerts were viewed more than 115,000 times on the MTA app.
In an average month, the entire DCU team issues nearly 4,000 subway alert updates, more than 1,300 bus alerts, and will have nearly 5,000 interactions with customers.
Anytime you see an alert on the MTA app, MTA website, via email or SMS on the out front screens you see in subway stations and on the customer information screens on buses, the DCU team is behind them.
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